Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5192230

Complaint Overview

Complaint ID: 5192230

Company: Transunion Intermediate Holdings, INC.

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Problem with a credit reporting company's investigation into an existing problem

Sub-Issue: Their investigation did not fix an error on your report

State: Virginia

ZIP Code: 23464

Date Received: 2022-02-06T12:00:00-05:00

Date Sent to Company: 2022-02-06T12:00:00-05:00

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

I have submitted to successive disputes over the past 2 months requesting Transunion to update my credit report to reflect that an auto loan with XXXX XXXX XXXX XXXX be updated to show that account is settled and paid on full. On both disputes Transunion stated that their assessment of the account being open was correct. The account was closed on XXXX XXXXXXXX of 2021. Both XXXX and XXXX correctly reflect the account as settled and closed. I called the credit union [ ( XXXX ) XXXX ] to verify the account shows as closed and they have verified. Transunion refuses to contact the bank with my account information to verify after 2 months of submitting disputes to have my credit report updated. I have uploaded proof from XXXX XXXX XXXX XXXX showing the loan is paid in full.

Frequently Asked Questions

What is Complaint #5192230 about?

Complaint #5192230 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-02-06T12:00:00-05:00.

How did Transunion Intermediate Holdings, INC. respond to this complaint?

The company responded with: "Closed with non-monetary relief". The response was timely.

What is the risk level of this complaint?

See the risk assessment section for details on this complaint's risk profile.

How do I file a similar complaint?

You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.

Can I see other complaints against Transunion Intermediate Holdings, INC.?

Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages