Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5188236
Complaint Overview
Complaint ID: 5188236
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Washington
ZIP Code: 992XX
Date Received: 2022-02-04T12:00:00-05:00
Date Sent to Company: 2022-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We are a small business and had a signed contract with a customer. All payments were made via the client 's credit card through XXXX. We delivered the product to the client, but it was slightly damaged during shipping. We hired a company that came to the client 's address and fixed the product at our own cost. The product ended up being upgraded and has increased its value. The client, however, made a chargeback of {$19000.00} on XX/XX/2021. XXXX gave us only XXXX window to present our case and appeal the chargeback. As a matter of fact, the email XXXX sent us indicated that the money was ALREADY taken out of our bank account, without the XXXX window. We submitted all the paperwork to XXXX AND Wells Fargo proving that the chargeback was illegal. Stripe never followed up or requested any additional documents. The money was out of our bank account within a few hours. We called and email WellsFargo even prior to the chargeback, alerting them of the potential fraudulent chargeback, as the client threatened us. Wells Fargo told us to sit tight and wait for XXXX to handle this. We strongly believe that this was not handled properly and that we lost {$19000.00} due to the bank and the card processor 's negligence.
Frequently Asked Questions
What is Complaint #5188236 about?
Complaint #5188236 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.