Checking or savings account -- Managing an account -- Complaint #5187844
Complaint Overview
Complaint ID: 5187844
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 79601
Date Received: 2022-02-04T12:00:00-05:00
Date Sent to Company: 2022-02-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My complaint is with PAYPAL. Ive used PayPal for quite some time. So last year ( XXXX ) I filed my taxes for the year XXXX. I used the routing and account number on my PayPal for direct deposit. On XXXX XXXX XXXX XXXX XXXX the IRS direct deposited my tax refund into the routing and account number issued to me by PayPal. So the XXXX comes and goes and then the XXXX and so on and so on. I spent HOURS on the phone day after day for aver a week. PayPal tells me they dont see the deposit. After I called several times a day for days I conyact the IRS. They verify the routing and account number and they are correct but the lady says this is a XXXX XXXX account number you gave me. I tell her I do not have a XXXX XXXX account. So she gives me the number to XXXX XXXX and I call XXXX XXXX and XXXX XXXX tells me that the money is there. XXXX XXXX give me a transaction ID in a trace number for XXXX XXXX to give to PayPal so they can locate the money. I call PayPal back PayPal says XXXX XXXX is not allowed to give me that information I said well they did they said they can't verify the money 's there I said they did two managers XXXX anybody activity at the highest chain and they said because they had already done three traces and didn't find the money that was all they could do. I said no the money was put in the routing and account number that you guys are assigned to me and I would like my money. Went out PayPal has revoked my account I can't even contact customer service I can't get in my PayPal account they have changed my account number to my PayPal and I still have not got no money. The refund amount is {$1100.00} just sitting there that I have no way to retrieve. I called the IRS bag they said that they did their own Trace but by law they have to give them 90 days to respond that was as of XX/XX/XXXX. So I call XXXX XXXX bank and ask XXXX XXXX can I just go to a XXXX XXXX and get my money out and they said no because this account is owned by PayPal. So now I'm stuck with no ways to get my last year 's income tax and I'm I'm frusterated and I don't know what to do.
Frequently Asked Questions
What is Complaint #5187844 about?
Complaint #5187844 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-04T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.