Credit reporting, credit repair services, or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #5187020
Complaint Overview
Complaint ID: 5187020
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Pennsylvania
ZIP Code: 193XX
Date Received: 2022-02-04T12:00:00-05:00
Date Sent to Company: 2022-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX a fraudulent account using my name/SSN/other personal information was opened. I immediately closed the account and at XXXX XXXXXXXX XXXX recommendation, contacted XXXX to place a fraud alert on all XXXX major credit bureaus. I wish to remove this fraud alert since I instead froze my credit at all XXXX bureaus. I was easily able to remove it with both XXXX and XXXX. I spent hours the week of XXXX XXXX trying to make contact with Experian. I tried the online self service center ( click " remove alert '' ), which indicates that my request can not be processed each time I try. I tried submitting via their online document upload and also repeatedly received errors in submitting my information. I have called over XXXX times and keep getting put through the self-serve automated system only to eventually deadend even after indicating that I want to remove a fraud alert- it will repeatedly ask if I want to add an alert and eventually disconnects. I tried asking for a representative but the auto system indicates that a call can only be transferred for specific reasons and then it goes through the auto system again and eventually deadends. Pressing zero also ends in the line being cutoff. I did go online and checked for their chat service, but status has been unavailable each time I checked this week. There is no email contact listed for consumer queries. I just want to request the fraud alert be removed from my Experian credit, but I can't make contact in any way to achieve this.
Frequently Asked Questions
What is Complaint #5187020 about?
Complaint #5187020 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2022-02-04T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.