Debt collection -- Attempts to collect debt not owed -- Complaint #5184200
Complaint Overview
Complaint ID: 5184200
Company: Paypal Holdings, INC
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: California
ZIP Code: 91730
Date Received: 2022-02-03T12:00:00-05:00
Date Sent to Company: 2022-02-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a notice from PayPal that a purchase from XXXX had been made from my PayPal account on XX/XX/XXXX, but I thought it was spam. Then I noticed a withdrawal of {$530.00} from my XXXX XXXX account. I reported and disputed this with my bank and they put a stop payment on the charges. Then on XX/XX/XXXX my bank declined the electronic funds transfer. Then the PayPal collections called me to collect this debt, however, it wasn't me in the first place. Then I filed an online dispute with PayPal claiming that this was fraud. However, they declined it. I then called XXXX asking if they could do anything and they directed me back to PayPal. However, I found out that there was someone using a fake email address, but my same shipping address as mine. I called PayPal disputing the debt, this time saying it was identity theft. They declined it again saying it matched with my past purchase history. I tried disputing it a third time saying that I never got the item because I got a notification saying that it had arrived at my address. The shipping company had given a tracking number and proof of delivery, so it got declined. I filed a dispute with the FTC. I then filled a police report on XX/XX/XXXX. I sent both to XXXX XXXX XXXX XXXX ( PayPal 's collections ) on XX/XX/XXXX. With the assistance of XXXX XXXX, I called XXXX XXXX XXXX XXXX on XX/XX/XXXX to see the status of the my case, they declined it saying to call PayPal again.
Frequently Asked Questions
What is Complaint #5184200 about?
Complaint #5184200 was filed against Paypal Holdings, INC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-02-03T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.