Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5183188
Complaint Overview
Complaint ID: 5183188
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Texas
ZIP Code: 78613
Date Received: 2022-02-03T12:00:00-05:00
Date Sent to Company: 2022-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I was scammed out of {$400.00} dollars on XXXX by an individual through XXXX. On XX/XX/XXXX, I was scammed out of {$3000.00} more dollars totaling {$3400.00} dollars through XXXX. I contacted my bank, Wells Fargo, on XX/XX/XXXX, about said transactions and on XXXX separate occasions was told that I did not provide sufficient evidence to obtain my money back by regulation of the XXXX XXXX XXXX XXXX ( XXXX ), XXXX XXXX On XX/XX/XXXX, I obtained and provided my bank with the transcript of the scammer which showed the emails of the XXXX recipients, phone number of their " accountant/ lawyer '' and bank information which included a password, username, and the last XXXX digits of their social security. On XX/XX/XXXX, and XX/XX/XXXX, I received a response which were exactly the same as one another ( except for the dates included in the letter ) and gave the exact same excuse. My account activity even indicates that I never utilize XXXX when it comes to sending individuals money in the entire year of XXXX, and when using other methods of instant money transfer it is always under {$200.00}. I have made XXXX total complaints with Wells Fargo through the CFPB which has resulted in copy and paste responses from the bank 's representatives. I again provide the transcript of the XXXX texts which I received through the scammer in the hopes that this is sufficient evidence to show that I was indeed scammed out of my money and that Wells Fargo is lawfully responsible to reimburse me due to the occurrence as stated in the XXXX XXXX XXXX XXXX ( XXXX ), XXXX XXXX My case is not taken seriously and constantly given the corporate response which is compromised of a blueprint in which they fill out the name and date of who and when they're sending the response.
Frequently Asked Questions
What is Complaint #5183188 about?
Complaint #5183188 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-02-03T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.