Credit card or prepaid card -- Getting a credit card -- Complaint #5182878
Complaint Overview
Complaint ID: 5182878
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: California
ZIP Code: 900XX
Date Received: 2022-02-03T12:00:00-05:00
Date Sent to Company: 2022-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for a Capital One Quick Silver Credit card on XX/XX/2022 through XXXX XXXX. On XX/XX/2022, I received an email that said Congratulations and welcome to the family. I was asked to upload my photo id and Social security card. I did so. On XX/XX/2022 I received an email that my credit card was approved and being shipped by XX/XX/2022. I them click on the Create an Online Profile to setup my payment options and was unsuccessful. I them call Customer Support and I was then transferred to the fraud department. While speaking with the representative she stated that my account was being closed due to potential fraud. My last 3 of my Social security number did not match. Also my credit report should not been affect because the social security number belongs to someone else. I called numerous times to resolve this matter and was unsuccessful. I also called XXXX who will not dispute anything on my behalf. My score was dropped by XXXX points.
Frequently Asked Questions
What is Complaint #5182878 about?
Complaint #5182878 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-02-03T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.