Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5182327
Complaint Overview
Complaint ID: 5182327
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: New Jersey
ZIP Code: 088XX
Date Received: 2022-02-03T12:00:00-05:00
Date Sent to Company: 2022-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
my account is overdrawn because they paid a charge to XXXX when I did not have overdraft. Why did they do this? I called the customer service line was on hold for over 30 minutes when I spoke to someone who was of no help. I send email to PNC and received a call from someone who said they will keep an eye on the account and call me back - I never received a call back. The charged had dropped off my account and magically reappeared not sure why.
Frequently Asked Questions
What is Complaint #5182327 about?
Complaint #5182327 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-02-03T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.