Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5182304
Complaint Overview
Complaint ID: 5182304
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 60605
Date Received: 2022-02-03T12:00:00-05:00
Date Sent to Company: 2022-02-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX my credit card had 5 unauthorized charges from XXXX XXXX XXXX XXXX ( the merchant ) in the amounts of {$99.00}, {$11.00}, {$99.00}, {$110.00}, and {$99.00}. I flagged these transactions as disputes which Wells Fargo immediately provided refunds for with an extra credit of {$11.00}. On XX/XX/XXXX, I owed the bank {$11.00}. On XX/XX/XXXX, there were both a charge and a credit of {$99.00} on my card so no change to how much I owed. I was sent a new card in the following days and all fraud charges and credits were transferred to the new card and the {$11.00} that I previously owed was also charged back to the bank. So by end of XXXX, everything balanced. There was nothing that the bank or I owed to each other. On XX/XX/XXXX, the merchant credited me {$99.00} twice. The bank charged me on XX/XX/XXXX and XX/XX/XXXX for the same amount balancing everything again. However, this time on XX/XX/XXXX the bank also charged me an additional {$99.00} and {$110.00} which do not reconcile with any credits that I have received. I have contacted the bank numerous times ( over 20 ) and there has been no resolution. They understand the issue but refuse to do anything about it by transferring me from one department to the other. I am attaching a color coded spreadsheet that details each transaction that has been part of the fraud. These transactions are straight from monthly statements that the bank has provided. The rows at the end that are not highlighted do not reconcile. If you need more information, please let me know.
Frequently Asked Questions
What is Complaint #5182304 about?
Complaint #5182304 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-03T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.