Mortgage -- Struggling to pay mortgage -- Complaint #5179111
Complaint Overview
Complaint ID: 5179111
Company: Cardinal Financial Company, Limited Partnership
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Arizona
ZIP Code: 85138
Date Received: 2022-02-02T12:00:00-05:00
Date Sent to Company: 2022-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Any deposits over {$500.00} are either my pay from XXXX non-recurring money we have borrowed from family to help us get by due to the baby and medical bills. You keep asking us for the same documents we have sent and re-sent and re-sent again. You ( Cardinal Financial ) told us that if my mom, XXXX XXXX, quit-claimed off of title she didnt have to sign anything or supply any documents, yet you just sent me a letter dated today asking me for all of my moms documents. It was not small task to get her removed from title during a pandemic with a XXXX XXXX ( XXXX hours away, each way ) and you were the ones that told us to do it so she would not have to be involved. She does not live with us. She does not pay our mortgage, she co-signed with my now-deceased father to help us buy the house. The ONLY source of income is from my job at XXXX. I implore you to please review the documents and if you need anything FURTHER than the attached, we will supply it to you in short order. We have sent you EVERYTHING YOU HAVE REQUESTED MULTIPLE TIMES. PLEASE ASSIGN SOMEONE NEW TO OUR FILE SO IT MAY BE REVIEWED IN A TIMELY MANNER. Thank you, XXXX XXXX and XXXX XXXX
Frequently Asked Questions
What is Complaint #5179111 about?
Complaint #5179111 was filed against Cardinal Financial Company, Limited Partnership regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-02-02T12:00:00-05:00.
How did Cardinal Financial Company, Limited Partnership respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Cardinal Financial Company, Limited Partnership?
Yes, visit the Cardinal Financial Company, Limited Partnership company profile at readthecomplaint.com/company/cardinal-financial-company-limited-partnership to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.