Credit card or prepaid card -- Problem when making payments -- Complaint #5179108
Complaint Overview
Complaint ID: 5179108
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Texas
ZIP Code: 78702
Date Received: 2022-02-02T12:00:00-05:00
Date Sent to Company: 2022-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Wells Fargo attempted to charge an account that I did not ask them to charge and that had been closed for over XXXX years. On XX/XX/XXXX I made an online payment of {$500.00} from my XXXX XXXX checking account ( XXXX ) to my Wells Fargo credit card. On XX/XX/XXXX Wells Fargo sent that {$500.00} back to XXXX XXXX ( " adjusted payments '' ) and they charged me a {$29.00} fee for a " returned check. '' I got an alert from Wells Fargo that same day that they had received information that my XXXX XXXX account was no longer active. They showed the account number ( XXXX ) that account had been closed since XX/XX/XXXX. My XXXX XXXX account shows confirmation that I sent the {$500.00} from my currently open checking account. I complained to Wells Fargo, they said they will return the {$29.00}. XXXX XXXX has provided me documentation to show that the account was closed in XXXX and I have taken screenshots to show that my open account was used to send the payment. Wells Fargo said that they opened an investigation into the issue. Due to Wells Fargo not properly processing my {$500.00} payment, I went over my credit limit. While I spoke with Wells Fargo representatives, they repeatedly suggested that I had typed the wrong account number.
Frequently Asked Questions
What is Complaint #5179108 about?
Complaint #5179108 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-02-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.