Checking or savings account -- Managing an account -- Complaint #5177991
Complaint Overview
Complaint ID: 5177991
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Arizona
ZIP Code: 85308
Date Received: 2022-02-02T12:00:00-05:00
Date Sent to Company: 2022-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Fraudulent/unauthorized charges. Dates from XX/XX/XXXX through XX/XX/XXXX. Multiple fraud charges throughout time frame mentioned above. Bank denied Fraudulent charges stating I authorized them.I called them back letting them know I did not authorize these charges. They said they would have the executive office look into these Fraudulent charges. They responded by email on XX/XX/XXXX. So far no response. Case # XXXX. Also referred on letter correspondence as claim # XXXX. Wellsfargo Bank is where my account is.
Frequently Asked Questions
What is Complaint #5177991 about?
Complaint #5177991 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.