Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5177886
Complaint Overview
Complaint ID: 5177886
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Florida
ZIP Code: 33023
Date Received: 2022-02-02T12:00:00-05:00
Date Sent to Company: 2022-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I transfers a total of {$2000.00} by way of two {$1000.00} transactions on XX/XX/2021. On XX/XX/2021, the funds cleared my back and was placed in my PayPal account balance. In the same day, PayPal put a restriction on my account to where XXXX cant access my hard earned money and stated that I must wait 180 days to have access to the funds In my Paypal account. My bank rep contacted PayPal to resolve the matter letting paypal know that the funds are legitimate but still no success. I called several times and was asked to submit documents such as bank statement and I'd but still my account was still restricted. The case number in regards to this issue is : ( Ref ID - XXXX ) which was provided by PayPal! PayPal makes it virtually impossible to appeal or review the decisions made by them concerning your account and the money held hostage by them.
Frequently Asked Questions
What is Complaint #5177886 about?
Complaint #5177886 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-02-02T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.