Mortgage -- Closing on a mortgage -- Complaint #5174528
Complaint Overview
Complaint ID: 5174528
Company: Renasant Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
State: Nevada
ZIP Code: 89434
Date Received: 2022-02-01T12:00:00-05:00
Date Sent to Company: 2022-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
- XX/XX/XXXX : Application was accepted by XXXX XXXX, Mortgage Banker at Renasant XXXX XXXX. Close date was set for XX/XX/XXXX XXXX : Appraisal for the home was ordered. During this process the appraisal company selected by Renasant tried to request more money for an expedited service which was not needed to meet the agreed upon close date of XX/XX/XXXX. When the appraisal came in on XX/XX/XXXX and I was asked to sign a paper requesting an additional {$100.00} for an increase of cost for the appraisal I had already paid for. XXXX : Loan submitted to underwriting XXXX : XXXX XXXX, who was responsible for my closing process was asking for documents that I has sent in previously. XXXX : I received my pre-closing documents for a close date of XX/XX/XXXX. This would not allow enough time to get the necessary paperwork to the title company to close on time. By sending this package it makes the assumption that Renasant had all the necessary documents needed to close which I provided far in advance but clearly due to negligence was not handled properly. XXXX : The intended close date was set for XX/XX/XXXX and on XX/XX/XXXX I received an e-signing confirmation of my appraisal that Renasant had available on XX/XX/XXXX. XXXX : I am forced to extend my close date because Renasant was negligent in both managing the process and handling my documents to meet a timeline that agreed to which caused XXXX money to become at risk and the sell of the house to be in jeopardy. - XX/XX/XXXX : Because of poor controls in the underwriting review process I was asked to update my insurance coverage to meet Renasant 's requirements. Keep in mind the house was scheduled to close on XX/XX/XXXX and I am just now completing an insurance increase request. - XX/XX/XXXX : I am provided my closing details and I am notified by my Title company that under " other costs '' section F, line XXXX that Renasant is charging an unnecessary fee. - XX/XX/XXXX : I speak with XXXX XXXX, Vice President. I explained the process and how frustrating it has been working with Renasant and his team due to the lack of communication, the change in staff, and the inability to support timelines that were agreed to. He raised his voice and told me that he was sorry that I was frustrated but that he has been in the business for XXXX and that he was not going to change anything on the documents. This was clear intimidation and as a consumer I felt that given how far along we where in the process I has no other options but to proceed with Renasant even though it has been a terrible experience and I felt they didn't have my interest at heart.
Frequently Asked Questions
What is Complaint #5174528 about?
Complaint #5174528 was filed against Renasant Corporation regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2022-02-01T12:00:00-05:00.
How did Renasant Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Renasant Corporation?
Yes, visit the Renasant Corporation company profile at readthecomplaint.com/company/renasant-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.