Mortgage -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5174144
Complaint Overview
Complaint ID: 5174144
Company: Huntington National Bank, The
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: Ohio
ZIP Code: 441XX
Date Received: 2022-02-01T12:00:00-05:00
Date Sent to Company: 2022-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I entered into a loan modification agreement with Huntington Bank. I met the qualifications of the loan modification payments and made my new payments on time XXXX, XXXX, and XXXX of 2021. Instructions as of the initial agreement said if I made payment prior to XX/XX/2021 that I would receive a modified loan agreement with the new payment. Huntington never sent me the new loan agreement. XX/XX/2021 I inquired as to where the new agreement was and was told the flex modification department was behind and to continue making the agreed upon payments. I have made the payments since XXXX of 2021 that were part of the loan modification every month that I was instructed to do in the amount of {$1400.00} and Huntington has repeatedly reported me as 120 or more late which is not accurate. I submitted the modification letter and the inaccurate late payments have not been removed from my credit report. When I call to make a payment numerous customer care agents at Huntington fail to see my modification agreement and tell me it does not exist until they take a while to look into my account and then they see it. Then they accept my payment.
Frequently Asked Questions
What is Complaint #5174144 about?
Complaint #5174144 was filed against Huntington National Bank, The regarding Mortgage specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-02-01T12:00:00-05:00.
How did Huntington National Bank, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Huntington National Bank, The?
Yes, visit the Huntington National Bank, The company profile at readthecomplaint.com/company/huntington-national-bank-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.