Student loan -- Struggling to repay your loan -- Complaint #5173987
Complaint Overview
Complaint ID: 5173987
Company: Singlepoint Gi
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Can't temporarily delay making payments
State: New York
ZIP Code: 141XX
Date Received: 2022-02-01T12:00:00-05:00
Date Sent to Company: 2022-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Other family member, whom I do not reside with, an employer, who is no longer my employer and myself are getting calls constantly from General Revenue about my student loans. They don't ever send anything to in writing, just phone calls/voicemails. They claim they are a collection agency and are trying to collect a debt. I have filed for a forbearance and was approved back in XXXX well before the pandemic hit. Then the pandemic happened and that put a hold on all student loan payments. So I have the forbearance and student loan freeze both still intact yet General Revenue won't stop calling and harassing that I owe them and must make payments. They even insinuated that they could take legal action if I don't pay. They go as far as calling multiple times within a 24 hour period on my personal cell phone. My ex employer has repeatedly told them I don't work there and yet this company still calls her. All of my students loans show active, in good standing and on time. It does not show anything about being in collections. I also have never received any correspondence from the loan servicing company about sending my account to collections. They have only sent ways to help reduce my payments or offer relief once the freeze is lifted in XX/XX/XXXX. I need this harassment to stop!!!
Frequently Asked Questions
What is Complaint #5173987 about?
Complaint #5173987 was filed against Singlepoint Gi regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2022-02-01T12:00:00-05:00.
How did Singlepoint Gi respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Singlepoint Gi?
Yes, visit the Singlepoint Gi company profile at readthecomplaint.com/company/singlepoint-gi to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.