Student loan -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5173844
Complaint Overview
Complaint ID: 5173844
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Michigan
ZIP Code: XXXXX
Date Received: 2022-02-01T12:00:00-05:00
Date Sent to Company: 2022-02-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This Educational account was marked as 90 & 120 days late without a 30-day late. The said issue has been raised to XXXX but up until now they have not removed this account and keep on reporting this account inaccurately. Moreover, they have not presented any proof to ensure that they have investigated this account accordingly. I want this account to be removed as soon as possible. XXXX XXXX XXXX : {$0.00} XXXX XXXX XXXX : {$0.00}
Frequently Asked Questions
What is Complaint #5173844 about?
Complaint #5173844 was filed against Nelnet, INC. regarding Student loan specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-02-01T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.