Debt collection -- False statements or representation -- Complaint #5168663
Complaint Overview
Complaint ID: 5168663
Company: Mnet Financial INC
Product: Debt collection
Sub-Product: Medical debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: New Jersey
ZIP Code: 08723
Date Received: 2022-01-31T12:00:00-05:00
Date Sent to Company: 2022-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Today, XX/XX/22, XXXX from Mnet Financial called me, stating I had unpaid medical debt and that I had to pay more than I was paying or it would go into their collections. ( I am in pre collection ) when this originally started the first representative told me to make an account and I could monitor everything online. We'll after several attempts, and the account never working, I had to call them back, and another representative sent me " coupons '' and told me there was one for every month till I paid the debt as I couldn't only afford {$25.00} a month. By the well if you look up the company you'll see I'm not the only one scammed out of being able to use their website. So they never sent me a statement or anything to verify my debt or balance. I paid my payments on time every month for almost 3 years. XXXX lies to me and tells me they are only allowed to send one year of coupons. But I state that can't be true as I have been paying for years. XXXX then says, she was mistaken it could be a year and a half. Again a lie as I'm almost at 3 years. She then threatens that if I don't get my remaining debt resolved in a year it will go into collection. I respond how I've paid on-time and I'm never late. And I would like a statement to verify this, since I was under the impression that I had recently paid it off after going through all the coupons. At which point XXXX says I have been paying this debt for almost 3 years and I have to pay it off within a year now. So I called her out, that she just said I've bee. Paying it for 3 years, but earlier stated I was only able to get a year and then a year and a half of coupons. And I said if I only got the coupons in the beginning and I've been paying for 3 years that makes your earlier statement a lie again. Now she's claiming she never said it and is getting loud and aggressive in her speech and tone.i asked to speak with a manager and was denied. I asked for a written statement of what I Owen and proof that I owe it and was denied. So I have no idea if I really owe any debt at all. AND XXXX who would not give me her last name, lying to me multiple times, and changing the story. If I do I fact owe this money, and I am a good payer, always paying my bill on time, why can't they verify it with written documentation?
Frequently Asked Questions
What is Complaint #5168663 about?
Complaint #5168663 was filed against Mnet Financial INC regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2022-01-31T12:00:00-05:00.
How did Mnet Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Mnet Financial INC?
Yes, visit the Mnet Financial INC company profile at readthecomplaint.com/company/mnet-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.