Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5168598
Complaint Overview
Complaint ID: 5168598
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Idaho
ZIP Code: 83202
Date Received: 2022-01-31T12:00:00-05:00
Date Sent to Company: 2022-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I filed a fraud claim through Wells Fargo Bank in person letting them know that someone used their XXXX # to contact me and trick me into believing that he was a representative from the Wells Fargo Bank. First, I was contacted via text about a fraud attempt, asking if I'd attempted a {$3500.00} XXXX transfer. After responding " No '' I received a call from someone who spoofed the XXXX # on the back of my debit card. Before I knew it {$3500.00} was taken from my bank account and sent to an unknown XXXX Bank account. Wells Fargo Bank advised that the investigation could take up to XXXX business days. On XXXX XXXX I filed a police report ( XXXX XXXX with XXXX Police XXXX Report # XXXX ). As of XX/XX/XXXX, it had been XXXX business days and the bank informed me that their fraud investigation team came up with nothing and closed my case. They were waiting for XXXX to get back to them. {$3500.00} ( in two transactions ) was taken from my savings account on XX/XX/XXXX. I have texts confirming the transfer of the XXXX money and a case number which has been dropped by Wells Fargo Bank. On XX/XX/XXXX, the bank informed me that they are unable to recover the money. On XX/XX/XXXX, I received a call from Agent XXXX from Wells Fargo ( XXXX Ext XXXX, Claim # XXXX ) officially advising that Wells Fargo Bank is unable to help me recover my {$3500.00}. I am XXXX and having XXXX XXXX due to this horrific situation, struggling to pay my bills and have no one else to turn to. Your help would be greatly appreciated.
Frequently Asked Questions
What is Complaint #5168598 about?
Complaint #5168598 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-01-31T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.