Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5165414
Complaint Overview
Complaint ID: 5165414
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: North Carolina
ZIP Code: 275XX
Date Received: 2022-01-30T12:00:00-05:00
Date Sent to Company: 2022-01-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was selling a dress on XXXX marketplace in the first week of XXXX for XXXX $ and received an offer from a XXXX user. They sent me an email ( that I found out later was a scam ) that looked like it was from XXXX ( the agreed upon method of transaction ) to make it look like they had completed the payment. I did not realize at the time that the email was fake/ a scam, and after I had already shipped the product I got another email that said the buyer of the product would have to send another XXXX $ on top of the XXXX $ they paid for the product because of " an issue with XXXX account limit '' and that I would not be able to have the XXXX $ deposited into my XXXX account unless I showed proof of refunding that extra XXXX $ to the buyer. The buyer contacted me saying they would pay the extra XXXX so I could supposedly get my XXXX $ payment for the product deposited into my account and that I should send them proof of refunding the extra XXXX they paid supposedly because of the account limit issue. I thought I was refunding them for the extra money they had supposedly paid so I could get my payment funded to my account, but it in fact was a scam and instead of receiving my XXXX $ payment for the item I paid XXXX $ to the scammer. I disputed this charge that was made through XXXX through my Wells Fargo account and they denied the dispute. I believe this falls under the consumer protection laws for regulation E and would like this report to be sent to my bank in hopes of them refunding my money because of a scam.
Frequently Asked Questions
What is Complaint #5165414 about?
Complaint #5165414 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.