Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5163810
Complaint Overview
Complaint ID: 5163810
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Delaware
ZIP Code: 199XX
Date Received: 2022-01-29T12:00:00-05:00
Date Sent to Company: 2022-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2021 I was charged {$800.00} from a company calledXX/XX/XXXX, for a service That was never delivered I contacted the Company and they statedXX/XX/XXXX me, I told them I paid for the service please deliver it, after many days that I waited I realized I got scam and my credit and personal information had been compromise I reached out to Capital One, and explained the situation just to get a letter.
Frequently Asked Questions
What is Complaint #5163810 about?
Complaint #5163810 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.