Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5162518
Complaint Overview
Complaint ID: 5162518
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Minnesota
ZIP Code: 55343
Date Received: 2022-01-28T12:00:00-05:00
Date Sent to Company: 2022-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've already contacted every agency I can think of about this theft. SEC, FTC, CFTC, MN XXXX XXXX XXXX, XXXX, and the XXXX. I've already leveraged this complaint with the CFPB per complaint ID XXXX, however the CFPB refuses to actually take action against Coinbase for their theft, and so I intend on resending this complaint again and again and again as long as I need until it is resolved. On XX/XX/2021 I purchased XXXX XXXX at XXXX per XXXX for {$6.00}, or {$7.00} after fees. I was properly given the XXXX XXXX. Then days later Coinbase stole XXXX XXXX from me without warning. I have evidence of this via a receipt, via video, via pictures, and via screenshots. Had I purchased only XXXX XXXX at the quoted price then it would have cost me {$0.00}. If I'd purchased at the current price as of writing this ( {$0.00} ) then it would have cost me {$1.00}. Not only have Coinbase stolen my crypto, but they have also stolen my money. The math doesn't lie.
Frequently Asked Questions
What is Complaint #5162518 about?
Complaint #5162518 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-01-28T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.