Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5158888
Complaint Overview
Complaint ID: 5158888
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Ohio
ZIP Code: 445XX
Date Received: 2022-01-27T12:00:00-05:00
Date Sent to Company: 2022-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XXXX XXXX I purchased some windows from XXXX XXXX I paid them XXXX with my capitalone create card after about three weeks I called XXXX XXXX and told them I wanted to cancel my order they informed me that it was to late because I had signed the contract that said I only had three days to cancel so I called capitalone and filed a dispute at that time capitalone put the XXXX back in my account but they removed it in XXXX XXXX was told the dispute was going to close in the XXXX XXXX favor XXXX XXXX XXXX where having problems with there suppliers and knew that they wasn't going to provide me my windows when I had paid for them and has of XX/XX/2022 not anyone from XXXX XXXX XXXX have tried to contact me every time call know one is there I don't think it's right for capitalone should still charge me for something I have never received.
Frequently Asked Questions
What is Complaint #5158888 about?
Complaint #5158888 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-27T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.