Mortgage -- Closing on a mortgage -- Complaint #5154009
Complaint Overview
Complaint ID: 5154009
Company: Home Point Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
State: Arizona
ZIP Code: 863XX
Date Received: 2022-01-26T12:00:00-05:00
Date Sent to Company: 2022-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
About 15 months ago, we obtained a loan for a primary residence purchase for the home next door. My cousin moved here to be next to me. Our lender- despite the appraisal coming in at $ XXXX and the loan amount being $ XXXX charged PMI. Thats 70 % of value, well below the 80 % for PMI. It seems we should never have been charged PMI. I have asked for weeks to resolve this and receive a refund ( see email correspondence below ) but so far Im not getting any positive responses and only encounter delays and deferrals to other contacts within HPC. First, was it legal to charge PMI given the circumstances? Second, we ask the PMI immediately cease.
Frequently Asked Questions
What is Complaint #5154009 about?
Complaint #5154009 was filed against Home Point Financial Corporation regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2022-01-26T12:00:00-05:00.
How did Home Point Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Home Point Financial Corporation?
Yes, visit the Home Point Financial Corporation company profile at readthecomplaint.com/company/home-point-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.