Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5150700
Complaint Overview
Complaint ID: 5150700
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Jersey
ZIP Code: 07011
Date Received: 2022-01-25T12:00:00-05:00
Date Sent to Company: 2022-01-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dispute Case Number CapitalOne : XXXX XXXX XXXX XXXX XXXX I have subscribed to a XXXX Marketing Managed Service for my XXXX XXXX XXXX XXXX XXXX XXXX worth {$2800.00} it was an initial 3 months contract, where they were supposed to manage my store starting from testing XXXX products a month to a lot of listed services. They failed to provide me the service and they continued the subscription for free for some time, however, I was paying for all the operational expenses thinking it will get sorted, however, they were lazy and lack of strategies and I was losing money. I reported to CapitalOne. I have provided them communications, subscription details as given on his websites, including a Second Opinion where it clearly indicated that XXXX XXXX XXXX is at fault. According to CapitalOne Dispute Team Member : XXXX ( ID : XXXX ) XXXX is not looking into my dispute seriously nor reviewing my case properly and CapitalOne is just a middleman here. For the past couple of months, I have been running back and forth, I also shared communication where the XXXX XXXX XXXX XXXX literally threatened me to block me and made me a laughing stock that they are winning the case. I even contacted XXXX even they are just throwing me back to CapitalOne. I need your help so that my supporting documents are reviewed properly and I want my money back. If the merchant was willing to negotiate and change the account manager I would have worked with them or even coordinated a proper refund I do not have any problem, but here neither CapitalOne/XXXX gave the effort to review all my documents. They have a standard list of documents that may not be available in all cases. I need your help here to address this matter as a customer. I appreciate totally that CapitalOne accepted my dispute beyond the 90 day period but after taking the case, they are not even reviewing my case, they use some kind of AI technology to review my dispute for sure, or else this case is very strong in terms of pieces of evidence and supporting documents I have shared. I have never missed a single payment I always paid on time to CapitalOne, even the amount I am claiming was fully paid. I would not have claimed it if XXXX XXXX XXXX would have worked diligently as per the subscription that was agreed.
Frequently Asked Questions
What is Complaint #5150700 about?
Complaint #5150700 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-25T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.