Checking or savings account -- Managing an account -- Complaint #5149234
Complaint Overview
Complaint ID: 5149234
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Banking errors
State: Arizona
ZIP Code: 857XX
Date Received: 2022-01-25T12:00:00-05:00
Date Sent to Company: 2022-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
At XXXX on XX/XX/XXXX I received a phone call and the caller ID said Wells Fargo XXXX which is who I bank with so I answered. The phone number that called me was XXXX, which belongs to the Wells Fargo customer service line. When I answered it was an automated voice asking me if I had made a large transfer. The automated voice said that I received a text and to verify my identity with the XXXX digit code that was texted to me. I received a text from the number XXXX. The code was XXXX. Once I inputted the code the automated voice asked me to press 1 if I did not authorize a large transfer today. I pressed 1 and then the automated voice said that that was all they needed and that they would contact me if anything else was needed and the call ended. I then received a phone call from the Wells Fargo at XXXX the same day XX/XX/XXXX from the fraud detection department informing me that there was a wire transfer in the amount of {$16000.00} leaving from my Wells Fargo savings account # XXXX. The representative said that the wire went to a XXXX XXXX XXXX account belonging to a XXXX XXXX. I do not know this person. I explained that I did not authorize this wire so the representative recalled the wire. The claim number is XXXX. Over the course of the past 2 weeks I have been calling every day for an update as I hadnt received my money back, and there was not an update provided. On a couple of occasions when I called, I was asked to re-tell the story of what occurred. I called today XX/XX/2022 and was notified that my claim had been denied and that there was nothing that they can do. I did not authorize this transaction, I am a victim of fraud and Wells Fargo did nothing about it. I need my money back as this fraudulent activity has put my family in financial distress and Wells Fargo did nothing.
Frequently Asked Questions
What is Complaint #5149234 about?
Complaint #5149234 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.