Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5148840
Complaint Overview
Complaint ID: 5148840
Company: Navy Federal Credit Union
Product: Money transfer, virtual currency, or money service
Sub-Product: Check cashing service
Issue: Fraud or scam
State: California
ZIP Code: 93230
Date Received: 2022-01-25T12:00:00-05:00
Date Sent to Company: 2022-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I received a check of {$1100.00} on XX/XX/2022, from an individual who bought my item on XXXXXXXX This individual overpaid for the item in excess of {$920.00} and for that reason he asked me to refund him the balance after I deposited the check. I made the deposit through Navy Federal Credit Union app on XX/XX/2022 and an amount of {$220.00} was made available pending the clearance of the check. The remaining funds was made available after the next business day which was XX/XX/2022 which made me to believe the check was good because according to their mobile check deposit " Funds are available within 1 to 5 business days ''. However, this individual asked me to send the excess amount to two individuals on their XXXX account. First transfer to XXXX was an amount of {$220.00} and the second was {$690.00} after the check was cleared by Navy Federal Credit Union. On XX/XX/2022, Navy Federal withdrew my funds of {$1100.00} from my checking account so I called their customer service and also went to their branch in XXXX for explanation and according to them the check was bad. I am filing this complaint because my bank could not protect my funds in this situation since they allowed the check to be cleared in the first place and could not detect the check was a scam.
Frequently Asked Questions
What is Complaint #5148840 about?
Complaint #5148840 was filed against Navy Federal Credit Union regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-01-25T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.