Mortgage -- Trouble during payment process -- Complaint #5144108
Complaint Overview
Complaint ID: 5144108
Company: Flagstar Bank, N.A.
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: 78260
Date Received: 2022-01-24T12:00:00-05:00
Date Sent to Company: 2022-01-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX I submitted my property tax record showing that the tax exemption for being 100 % disable veteran was in effect. I recieved an automated email stating I would get a response in 7-10 business days. I called Flagstar on the 10th business day when I had not received a response. The individual on the phone told me they would not be running a escrow analysis on my account since it was so close to tax payouts and that the form I submited was not valid because it listed my tax amount a " N/A '' instead of " 0 ''. I called my county office to get a document showing zero and the tax office said they could not produce that. In there system we are exempt from the taxes and that reflects as N/A. I don't know how to get these tax withholdings taken off of my account. I purchased this home in XXXX and have now spent 6 months battling with the bank to take off the property taxes. Please help.
Frequently Asked Questions
What is Complaint #5144108 about?
Complaint #5144108 was filed against Flagstar Bank, N.A. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-01-24T12:00:00-05:00.
How did Flagstar Bank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Flagstar Bank, N.A.?
Yes, visit the Flagstar Bank, N.A. company profile at readthecomplaint.com/company/flagstar-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.