Debt collection -- Attempts to collect debt not owed -- Complaint #5143643
Complaint Overview
Complaint ID: 5143643
Company: Clear Recovery, INC.
Product: Debt collection
Sub-Product: Medical debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Nebraska
ZIP Code: 68123
Date Received: 2022-01-24T12:00:00-05:00
Date Sent to Company: 2022-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
This debit is medical, at the time of the procedure I provided the XXXX authorization for the procedure at the hospital, all other bills were run through the XXXX but " XXXX XXXX '' who flat out refuse to bill the XXXX despite multiple contacts from myself AND the XXXX explaining that all they have to do is BILL the XXXX with the provided information. The first contact was much earlier but I talked to the biller ( Radiology Consultants ) around XXXX about the incorrect billing situation, and they claimed they would fix the error. In XXXX I began receiving calls from Clear Recovery 2-3x a week and they refused to send me anything in writing on how they received the debt and there was no notice from the biller that the debt was not paid when billed. Upon consulting the XXXX on XX/XX/XXXX it was discovered the biller had yet to bill the XXXX with the information provided. They sent the debt into collections without billing properly. Myself and the XXXX billing department called Clear Recovery and provided them information to bill CORRECTLY. They were also told at the time the XXXX is responsible for the bill and to stop calling me IMMEDIATELY. I also told clear recovery this in my earlier in the day phone call with them. The XXXX spoke to a XXXX who said the it would be billed correctly right away. On XX/XX/XXXX the XXXX tried to follow up with Clear recovery, but there was no answer. Starting in XX/XX/XXXX Clear Recovery started calling me again, and again I told them I had no outstanding balances, and they would need to mail me anything regarding any debts owed as only USPS mail ( not over the pone due to scams ) would prove a debt. They refused and said they had sent me something. They called from multiple numbers several times a day leaving voice mails. On about XX/XX/XXXX I revived a " statement '' from Clear Recovery and sure enough it is the SAME bill that both the VA and I have called on and told them the VA has not been billed and I can not /will not be paying it as I am not the responsible party. The VA again called them, and the biller, and provided the correct billing information XXXX at XXXX XXXX said they would run the information to get the bill paid, however a this time, it still has not been run. This company will not stop harassing me for a company that refuses to bill the responsible party, even when the other hospital resources have been paid. ( All phone calls are recorded by me as Nebraska is a single party consent state and requires no permission, and can be provided on request, some lasted hours and can not be uploaded )
Frequently Asked Questions
What is Complaint #5143643 about?
Complaint #5143643 was filed against Clear Recovery, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-01-24T12:00:00-05:00.
How did Clear Recovery, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Clear Recovery, INC.?
Yes, visit the Clear Recovery, INC. company profile at readthecomplaint.com/company/clear-recovery-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.