Payday loan, title loan, or personal loan -- Was approved for a loan, but didn't receive the money -- Complaint #5139499
Complaint Overview
Complaint ID: 5139499
Company: Oportun Financial Corporation
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Was approved for a loan, but didn't receive the money
State: Virginia
ZIP Code: 241XX
Date Received: 2022-01-22T12:00:00-05:00
Date Sent to Company: 2022-01-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In regards to this bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/2021 a load agreement was made between opportune and I for the amount of XXXX $ plus interest. They said they would be mailing me a check. I made a payment early in hopes to repair my credit of {$23.00} on XX/XX/2021. I still haven't received a check in mail for this loan.. I haven't made another payment after that. I have made many calls to them. & talked to just about every person in every department of this bank to get this resolved. At first they keep telling me to Waite few more days ..I would Waite couple more weeks. & again no check in mail.so I called back..there was a file made where I have made so many calls and a file has been reported informing of my calls and that I haven't got any check in mail..i was told they would send another ..in XXXX..and again..no check in mail.. now they keep sending me texts saying I am past due and keep calling informing me of my late payment ..not only that my credit score has went DOWN XXXX points!!! Opportune has been able to tell that I have not cashed any check from them .because they stopped payment on the first 2 and said they would just send another. NOW they have my correct address because I have received letters in mail about my late payments due..but they can't seem to send the money. I don't want to pay for something I never received and what I started off trying to do to fix my credit score has made it 100 times worse.. I at one time even tried to opt out of the contract of this loan .to where they said that wasn't an option..nor was a direct deposit into my card account was either... PLEASE HELP!! XXXX XXXX thank you.. You can contact me at XXXX Or At e mail XXXX XXXX
Frequently Asked Questions
What is Complaint #5139499 about?
Complaint #5139499 was filed against Oportun Financial Corporation regarding Payday loan, title loan, or personal loan specifically about Was approved for a loan, but didn't receive the money. It was received by the CFPB on 2022-01-22T12:00:00-05:00.
How did Oportun Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Oportun Financial Corporation?
Yes, visit the Oportun Financial Corporation company profile at readthecomplaint.com/company/oportun-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.