Mortgage -- Closing on a mortgage -- Complaint #5139152
Complaint Overview
Complaint ID: 5139152
Company: Apex Mortgage LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Closing on a mortgage
State: Maryland
ZIP Code: 21113
Date Received: 2022-01-23T12:00:00-05:00
Date Sent to Company: 2022-01-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX, NMLS ID XXXX ) of Apex Mortgage LLC ( NMLS XXXX ) was the lender handling the loan process in selling my parents family home to the buyer. The original offer from the buyer was accepted on XX/XX/XXXX. The contract entered the lenders office for underwriting and approval the last week of XXXX. On XX/XX/XXXX, XXXX told my realtor, XXXX XXXX of XXXX XXXX, the buyer had the clear to close. However, nothing came of it. After several attempts to contact XXXX who was no longer responding or would tell us he would call us back and not, we had not successfully closed. XXXX, when he decided to respond to XXXX, the buyers realtor, or myself, would provide vague reasons and excuses. This went on for weeks. Some of the information we were given was incorrect and almost a blatant lie. Between XX/XX/XXXX, and XX/XX/XXXX ( when we decided to void the contract legally ), we were told we had the Closing Disclosure and Clear to Close 2 separate times. In-between, it was excuses, lack of communication, and inaccurate information. After doing some research, we, the sellers team, discovered that XXXX is not licensed in Maryland, only Washington D.C. We were not sure how he was originating the loan if he is not licensed. He told my realtor, XXXX, and myself he has completed over 30 transactions in Maryland. XXXX not only cost us time in the housing market but also cost my family close to {$10000.00} dollars due to extra mortgage payments ( XXXX, XXXX, and XXXX ), interest on bills the proceeds the sale of the house was going to cover, and rent for my fathers assisted living ( XXXX ). XXXX consistently sympathized with my family and I and assured us the deal would close tomorrow or On Monday. This man and his company ( he is VP ) are predators and need to be addressed.
Frequently Asked Questions
What is Complaint #5139152 about?
Complaint #5139152 was filed against Apex Mortgage LLC regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2022-01-23T12:00:00-05:00.
How did Apex Mortgage LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Apex Mortgage LLC?
Yes, visit the Apex Mortgage LLC company profile at readthecomplaint.com/company/apex-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.