Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5138171
Complaint Overview
Complaint ID: 5138171
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Pennsylvania
ZIP Code: 186XX
Date Received: 2022-01-22T12:00:00-05:00
Date Sent to Company: 2022-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello. On XX/XX/2022, I purchased two products from XXXX for curbside pickup. One product was picked up but the other product was out of stock so it was cancelled. The one product that was picked up was returned in store due to poor quality. My bank named Chime had charged me again for the one product that was returned and refunded and then charged me again for the product cancelled. The transactions kept going from pending to settled within a matter of seconds right before my eyes and before the Chime bankers eyes while on the phone with him. He had disabled my card without my approval shortly after. I was charged for a full amount of {$150.00} when I have no products in hand from XXXX whatsoever. Chime has literally stolen my money since my account is frozen ( without approval ) and no pending transactions can be processed now.
Frequently Asked Questions
What is Complaint #5138171 about?
Complaint #5138171 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-01-22T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.