Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5135824
Complaint Overview
Complaint ID: 5135824
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Texas
ZIP Code: 76028
Date Received: 2022-01-21T12:00:00-05:00
Date Sent to Company: 2022-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX - I received a text from " Wells Fargo Fraud Alert asking if I attempted a {$3500.00} XXXX transfer '' I did not get a chance to reply to the text as within minutes I received a call from " Wells Fargo '' ( the caller had hidden their actual phone number and replaced it with the actual 1-800 number on my Wells Fargo card ). The caller identified himself as XXXX XXXX with Wells Fargo, badge # XXXX. The caller then walked me through the process of filing a claim with XXXX for these fraudulent transactions ( {$1000.00} & {$2500.00} ). Once complete, the caller told me I would receive an email from Wells Fargo with a link & instructions for resetting my username and password within 30 minutes. When I never received an email, I called Wells Fargo and told the rep I needed to speak with someone regarding the fraud case that was just opened an hour ago. This is when I was informed there is no fraud case open on my account. which is when I realized the whole " filing a claim with XXXX '' was actually the scam. XX/XX/XXXX I opened the first claim with Wells Fargo regarding this unauthorized Electronic Fund Transfer. Wells Fargo claimed they have no responsibility because XXXX is a separate entity XX/XX/XXXX I escalated my dispute to the " escalations team '' at Wells Fargo XX/XX/XXXX Wells Fargo Corporate complaints department denied my claim for same reason. I disputed their findings and sent them a link to the CFPB FAQ page " Unauthorized EFTs '' Question # XXXX XX/XX/XXXX - Wells Fargo emailed me that they have completed their review and agree with previous finding they are not responsible. XX/XX/XXXX - I disputed this resolution again and asked if they read the info from CFPB. The agent I spoke to asked me to email the info directly to her. XXXX XXXX. I did, which opened a new Case number for my dispute. XX/XX/XXXX - I received an email from the new person handling my dispute which again says Wells Fargo is not responsible for XXXX transfer scam and they consider case closed. XX/XX/XXXX - I replied to email with a link to CFPB FAQ page and screenshot of " Unauthorized EFTs # 5 answer and " example '' ) I also left him a voicemail to call me to discuss
Frequently Asked Questions
What is Complaint #5135824 about?
Complaint #5135824 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-01-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.