Vehicle loan or lease -- Managing the loan or lease -- Complaint #5133266
Complaint Overview
Complaint ID: 5133266
Company: Truist Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Pennsylvania
ZIP Code: 19149
Date Received: 2022-01-20T12:00:00-05:00
Date Sent to Company: 2022-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I made a payment of {$500.00} on my XXXX XXXX XXXX XXXX XXXX car to Regional Acceptance Corporation through their automatic system. I did not get a confirmation of the payment. So I made another payment of {$500.00} on XXXX XXXX, XXXX. Upon noticing the double payment, I called Regional Acceptance Corporation to inform them that I inadvertently made another payment, and I would like a refund. I spoke with a Customer Service Representative who informed me that it was the Eve of a holiday and there wasn't any Managers in the office. She stated that she would put in the request to her Manager for when he come in on Monday. And for me to call back on Monday. I called back on Monday and was informed that the Manager had approved the reimbursement, and that it would take between 7 to 10 days to hit my account. On Monday, XX/XX/XXXX, I called again and was told that they see that the Manager had approved the refund, but when I checked my bank account, I did not see that the money had been returned. I called on XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and was told nothing more than what was told to me the day before " to call back tomorrow ''. In between these calls, I called my bank to check, and they said they didn't see anything pending. And that this in only the 8th day ; give it two more days. I did that. I gave them two more day and still no refund. I called Regional Acceptance again on XX/XX/XXXX, but was told by another Customer Service Representative that he see that the authorization for reimbursement had been completed on XX/XX/XXXX and that there wasn't anything else he could do. I was stunned due to his lack of concern. I stated to them that if it had been me, they would not hesitate to come repossess my car and I don't think this is fair.
Frequently Asked Questions
What is Complaint #5133266 about?
Complaint #5133266 was filed against Truist Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-01-20T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.