Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5133005
Complaint Overview
Complaint ID: 5133005
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: California
ZIP Code: 94513
Date Received: 2022-01-20T12:00:00-05:00
Date Sent to Company: 2022-01-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo routinely fails to award bonus cash back for purchases made through its " Wells Fargo XXXX '' program. For example, I responded ( by " activating '' offer on XXXX web site ) to an offer to receive 10 % back on a purchase at XXXX XXXX. ON XX/XX/XXXX I made a {$45.00} purchase at XXXX XXXX with my XXXX credit card number ending in XXXX. I should have received {$4.00} cash reward. I received nothing. I used the XXXX card rather than a XXXX card I could have received 5 % cash back, because of this offer. This is not the firat time that Wells Fargo has done this.
Frequently Asked Questions
What is Complaint #5133005 about?
Complaint #5133005 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-01-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.