Checking or savings account -- Managing an account -- Complaint #5132438
Complaint Overview
Complaint ID: 5132438
Company: Santander Bank, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: New York
ZIP Code: 10065
Date Received: 2022-01-20T12:00:00-05:00
Date Sent to Company: 2022-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a checking account with Santander Bank on XX/XX/XXXX. On XX/XX/XXXX, I initiated a transfer of {$15000.00} from a different bank of mine into my new Santander checking account. The opening deposit was processed on the same date and finds were withdrawn from my other bank account on XX/XX/XXXX. However, my Santander bank account was locked soon after, pending further review of my initial deposit. It has been more than 15 days now, and my account is still locked after multiple phone calls to Santander bank customer service. My funds are now locked and I am unable to access my funds.
Frequently Asked Questions
What is Complaint #5132438 about?
Complaint #5132438 was filed against Santander Bank, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-20T12:00:00-05:00.
How did Santander Bank, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Santander Bank, National Association?
Yes, visit the Santander Bank, National Association company profile at readthecomplaint.com/company/santander-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.