Vehicle loan or lease -- Getting a loan or lease -- Complaint #5128373
Complaint Overview
Complaint ID: 5128373
Company: Navy Federal Credit Union
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Credit denial
State: Virginia
ZIP Code: 23701
Date Received: 2022-01-19T12:00:00-05:00
Date Sent to Company: 2022-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2022 I, XXXX XXXX a federally protected consumer was violated by NAVY FEDERAL CREDIT UNION. On XX/XX/2022 I applied for an {$82000.00} auto loan but instead of being approved I was given the choice of a counteroffer of my initial request in the amount of {$60000.00} or I would have to add another navy federal member to my loan application to get approved for the {$82000.00} because of my income ; I denied the offer and explained to the loan manager that taking adverse action with my credit extension application was a violation of The Equal Credit Opportunity Act [ 15 USC 1691 ( c ) ] because I am not in any credit assistance programs authorized by law or administered by a nonprofit organization nor am I an economically disadvantaged person. No where in the Equal Credit Opportunity act does it states that a consumer can be denied for income. The loan manager was not familiar with The Equal Credit Opportunity Act so he did not know what I was referring to when I stated these laws. I sent out a Violation of The Equal Credit Opportunity Act letter to Navy Federal Credit Union on XX/XX/2022 awaiting response.
Frequently Asked Questions
What is Complaint #5128373 about?
Complaint #5128373 was filed against Navy Federal Credit Union regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2022-01-19T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.