Credit card or prepaid card -- Closing your account -- Complaint #5127276
Complaint Overview
Complaint ID: 5127276
Company: Banco Popular De Puerto Rico
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: North Carolina
ZIP Code: 28210
Date Received: 2022-01-19T12:00:00-05:00
Date Sent to Company: 2022-01-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Account all of a sudden displays {$0.00} credit limit, but I haven't closed the account. Called the bank using the number on the back of the card and they said it has been closed for over a year ( it hasn't! ) and they can't re-open because it has been more than 180 days. The XXXX statement still has a credit limit on it, which is less than 180 days ago, so the person on the phone is obviously telling a lie. Also I didn't close the account!
Frequently Asked Questions
What is Complaint #5127276 about?
Complaint #5127276 was filed against Banco Popular De Puerto Rico regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-01-19T12:00:00-05:00.
How did Banco Popular De Puerto Rico respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Banco Popular De Puerto Rico?
Yes, visit the Banco Popular De Puerto Rico company profile at readthecomplaint.com/company/banco-popular-de-puerto-rico to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.