Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5122708
Complaint Overview
Complaint ID: 5122708
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Texas
ZIP Code: 78232
Date Received: 2022-01-18T12:00:00-05:00
Date Sent to Company: 2022-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX, my Coinbase and Coinbase PRO accounts were accessed without my approval and apparently without 2 factor authorization. Unauthorized and fraudulent transactions were made in both Coinbase and Coinbase PRO accounts resulting in {$200000.00} worth of crypto currency being siphoned and stolen from my accounts. I immediately contacted Coinbase on XX/XX/2022 to notify them of this activity and the multiple unauthorized transactions of under {$10000.00} each. I was just assigned a Case Number that Coinbase states that they will reference while taking 30-45 days to investigate my case. That number is XXXX.
Frequently Asked Questions
What is Complaint #5122708 about?
Complaint #5122708 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-01-18T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.