Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5118473
Complaint Overview
Complaint ID: 5118473
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Georgia
ZIP Code: 30014
Date Received: 2022-01-17T12:00:00-05:00
Date Sent to Company: 2022-01-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I contacted western union XXXX XX/XX/XXXX to make a bill payment to my Mortgage company XXXX XXXX. I used my Mastercard ending in XXXX. I am a XXXX XXXX Veteran who is on XXXX. The amount was for {$1000.00} MTCN XXXX. On XX/XX/XXXX I went to use my card and it was declined. I looked at my account to find Western Union had made an unauthorized charge to my account on on XX/XX/XXXX for the same amount of {$1000.00}. I immediately contacted them. They advised it was a glitch in their system they are fixing and my account would be refunded. .They gave a case number of XXXX. I called them four other times to be told it would be refunded. On XX/XX/XXXX I called again and they asked to have a copy of my statement which I previously asked if they needed. I sent it in. they gave another case number of XXXX. I contacted them again XX/XX/XXXX and the matter is still not resolved. I am still getting the run around. The money is not back non my account, my other bills are bing returned. I am beyond horrified by their actions and lack of customer service in resolving this issue. I need immediate assistance.
Frequently Asked Questions
What is Complaint #5118473 about?
Complaint #5118473 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-01-17T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.