Credit card or prepaid card -- Problem when making payments -- Complaint #5117684
Complaint Overview
Complaint ID: 5117684
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 32514
Date Received: 2022-01-17T12:00:00-05:00
Date Sent to Company: 2022-01-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Hello, I set up an automatic payment plan with Wells Fargo XXXX XXXX XXXX account ) and made the payment larger than the minimum payment due. I noticed I had a late payment the first statement. I wondered ho this happened since I set up auto pay. I called and a rep refunded the fee of XXXX. I looked at my new bill and saw a {$40.00} fee. I called and they said it was because my bank rejected the payment. I saw that instead of taking out {$150.00} on the due date, there was a XXXX payment that was taken out on the XXXX of XXXX Then there was a payment for XXXX on the XXXX of XXXX Then there was a returned payment fee of XXXX on the XXXX which baffled me because on the summary of account activity, it shows the payment of XXXX. I have more than enough in the bank to pay this bill and only had the line of credit opened in order to build credit, but am mad at myself for doing business with XXXX because I had a horrible past experience. When I called XXXX, I was told it was my bank 's fault and I needed to call them. It appears that Wells Fargo is back to it's past practices of scamming myself and millions of others out of their money. I paid off the account immediately due to my disgust and closed it but omitted the XXXX fee. I told them I am NOT going to pay this and I am going to have them investigated.
Frequently Asked Questions
What is Complaint #5117684 about?
Complaint #5117684 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-01-17T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.