Checking or savings account -- Managing an account -- Complaint #5117490

Complaint Overview

Complaint ID: 5117490

Company: Chime Financial INC

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Sub-Issue: Funds not handled or disbursed as instructed

State: Florida

ZIP Code: 321XX

Date Received: 2022-01-17T12:00:00-05:00

Date Sent to Company: 2022-01-17T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I opened a chime bank account on XX/XX/XXXX and had my checks direct deposited to this account the date of my first direct deposit was XX/XX/XXXX. On XX/XX/XXXX I noticed some charges on my account from XXXX XXXX rental that I did not authorize to be made upon looking the first transaction made on my account was on XX/XX/XXXX at that time I called chime and told them that I did not make the transactions and at the time there was 3 transactions that so between XX/XX/XXXX till XX/XX/XXXX There was a total of 3 transactions that I informed chime about and told them that theses charges are unauthorized and I didn't approve any charges by this company so they filed a dispute on my behalf due to this and explained to me what needed to be done to get my money back and I thought that was the end of it. How ever it was not a few days passed as I'm waiting on the dispute to be completed and the funds to be placed back on my account only to be told the investigation discovered no error so I'm checking my app and I see that my account witch should have had a balance of around {$10.00} was actually- {$49.00} and I made no transactions so I'm looking and I see that the same scooter rental company processed several more transaction on my account even after I called on XX/XX/XXXX to report the unauthorized charges there was an additional 15 charges since XXXX that was processed by the same company I reported with chime so I opened a new dispute for all the transactions again only for chime to tell me there's no error they found with these charges I have been on the phone with chime for hrs and hrs at a time trying to fix this and they have done nothing at all to fix this problem I have had to still pay over draft fees each time my check is deposited to them even thought my account should have never been overdrawn in the fist place But because chime never stopped the transactions after I called in on XX/XX/XXXX I'm still being charged I finally was informed that I need a new card witch should have been done when I called in on the XXXX but for whatever reason was not done but my account is again at a - {$40.00} bal and I'm not paying it I have canceled direct deposit due to this issue I have called and called and called chime to figure out how they could fix this issues and to get my money back but they have refused to provide any solution to my problem and they will not replace the money that was not supposed to be withdrawn from my account I have threatened legal action I have asked for supervisors I have done everything I can to work with chime on my account to get this issue resolved and they have done nothing

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