Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5113104
Complaint Overview
Complaint ID: 5113104
Company: Navy Federal Credit Union
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Georgia
ZIP Code: 30083
Date Received: 2022-01-15T12:00:00-05:00
Date Sent to Company: 2022-01-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I, the consumer, natural person, and original creditor, exercised my right to rescind the following transactions with Navy Federal Credit Union for my XXXX XXXX credit card however, Navy Federal closed the disputes I made and failed to credit my account for the transactions. Upon receipt of their requests for additional documentation to aid their investigation of my rescissions/disputes, I provided Navy Federal Credit Union with the attached statement of rescission and the federal law to which I was exercising-15 U.S. Code 1635. XXXX XXXX XX/XX/XXXX {$26.00} XXXX XXXX XX/XX/XXXX {$5.00} XXXX XXXX XX/XX/XXXX {$35.00} XXXX XXXX XXXXXX/XX/XXXX {$12.00} XXXX XX/XX/XXXX {$58.00} XXXX XXXX XX/XX/XXXX {$4.00XXXX XXXX XXXX XXXXXX/XX/XXXX {$5.00} XXXX XXXX XXXX XX/XX/XXXX {$4.00} XXXX XXXX XX/XX/XXXX {$25.00} XXXX XX/XX/XXXX {$7.00} XXXX XXXX XXXX XX/XX/XXXX {$11.00}
Frequently Asked Questions
What is Complaint #5113104 about?
Complaint #5113104 was filed against Navy Federal Credit Union regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-15T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.