Mortgage -- Trouble during payment process -- Complaint #5112998
Complaint Overview
Complaint ID: 5112998
Company: Flagstar Bank, N.A.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Illinois
ZIP Code: 60614
Date Received: 2022-01-15T12:00:00-05:00
Date Sent to Company: 2022-01-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My PMI was supposed to have been canceled as of XX/XX/XXXX as confirmed with Flagstar Bank several times with agents over the phone, last one XX/XX/XXXX with a case number of XXXX. I was told then that my PMI would be processed for cancellation and that I should not be charged again on my XXXX statement. I just checked and I was billed for PMI again on my statement dated XX/XX/XXXX more than XXXX calendar days after the request was made. I've tried contacting Flagstar again to resolve the issue and keep getting sent to other agents with only promises of escalation. This isn't the first time Flagstar has had poor customer service. There have also been circumstances when they have from my XXXX been out of compliance with regulation, e.g., when my loan was transferred to Flagstar they didn't provide notice in the minimum required amount of time stipulated by the CFPB, and have in the past as a result of their poor systems double charged me ( when a payment was not reflected in their system after being made ).
Frequently Asked Questions
What is Complaint #5112998 about?
Complaint #5112998 was filed against Flagstar Bank, N.A. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-01-15T12:00:00-05:00.
How did Flagstar Bank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Flagstar Bank, N.A.?
Yes, visit the Flagstar Bank, N.A. company profile at readthecomplaint.com/company/flagstar-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.