Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5107230
Complaint Overview
Complaint ID: 5107230
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 33612
Date Received: 2022-01-13T12:00:00-05:00
Date Sent to Company: 2022-01-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Equifax removed my mortgage name XXXX XXXX XXXX Mortgage account number is XXXX from my credit report by mistake need to be added back on, and refuse to correct the spelling of my name. See copy of my mortgage statement and Driving License to update my informations. CREDIT REPORT/myEQUIFAX saying about my mortgage account : Mortgage Accounts Report Date : XX/XX/2022 Mortgage accounts are real estate loans that require payment on a monthly basis until the loan is paid off. You currently do not have a Mortgage Account. If you have had one in the past that you paid on as agreed, but have since closed or paid off, it stays on your credit report for up to 10 years since the last activity date.
Frequently Asked Questions
What is Complaint #5107230 about?
Complaint #5107230 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-01-13T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.