Checking or savings account -- Managing an account -- Complaint #5107144
Complaint Overview
Complaint ID: 5107144
Company: Huntington National Bank, The
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Ohio
ZIP Code: 44266
Date Received: 2022-01-13T12:00:00-05:00
Date Sent to Company: 2022-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I received an SMS message from Huntington that there was a suspicious transaction on my debit card. I immediately called Huntington and confirmed the transactions were not initiated by me and I was unaware of them. My card was closed a new card was ordered. Within 5 minutes, I received a call back from Huntington to confirm the new debit card order. I decided that I didn't want to get another card. I was told that in order to cancel the card, I had to type in a confirmation code, which they had provided to me. I assumed that was the end of my problem. However, a few minutes later, I looked at my account and saw that {$840.00} had been taken out of my account via XXXX. I don't even have XXXX and if Huntington provides this product as a service, they did not do me any service by just allowing it to be on my account. I have never used XXXX in my life. But someone sent {$840.00} from my account to an account at XXXX bank. When I called Huntington back immediately, I was told that the XXXX account belongs to someone name XXXX XXXX ( whom I do not know ). They said the Huntington XXXX account had my name on it, but someone else 's phone number. That phone number is XXXX. According to XXXX, area code XXXX is in Alabama. I live in Ohio. I have no idea who's phone number that is or how or WHY Huntington allowed someone to set XXXX up with a phone number that doesn't match my records. I filed a dispute with Huntington immediately because I did not and have never authorized anyone to send a XXXX transaction from my account. I did not and have never sent a XXXX transaction myself either. Imagine my surprise when I received a letter in the mail that Huntington denied my dispute and said " this is a valid transaction ''. How on earth could this be a valid transaction? I did not authorize this.
Frequently Asked Questions
What is Complaint #5107144 about?
Complaint #5107144 was filed against Huntington National Bank, The regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-13T12:00:00-05:00.
How did Huntington National Bank, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Huntington National Bank, The?
Yes, visit the Huntington National Bank, The company profile at readthecomplaint.com/company/huntington-national-bank-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.