Checking or savings account -- Managing an account -- Complaint #5106809
Complaint Overview
Complaint ID: 5106809
Company: Social Finance, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Oklahoma
ZIP Code: 735XX
Date Received: 2022-01-13T12:00:00-05:00
Date Sent to Company: 2022-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, I received a email from Sofi informing me my account had been frozen. In the letter it told me to call their fraud prevention team and speak to someone to help get my account released. However since then I have left over 20 voice mails and used multiple channels to contact representatives of Sofi. To this I have received only one email telling me they didn't know the exact time someone would reach out to me. It is very frustrating to be told to contact people regarding your security and money and no one responds for two weeks and it has forced me to take this outside of the communication with the company and find third party assistance. The following is what I have tried to do to contact anyone in Sofi for help. 1. Call Sofi : I tried to call their Fraud Prevention Team over twenty times with no responses to my calls. I tried to call other departments to talk to anyone but because my account is frozen they automatically send me back to the Fraud Prevention Team. 2. XXXX : I have tried posting on the Sofi XXXX XXXX twice asking for community help but both of my posts were not approved by Sofi XXXX. I also tried contacting the Moderator herself and she has no responded at all to the message. 3. XXXX : I tried to reach out via Sofi 's XXXX but they have no responded there either. The community members on the other hand were very helpful and I was informed to take the problem here from one of the members. 4. Email : I have also reached out via Email and was informed two days later they didn't know how long it would take for someone to get into contact with me. This had been a a little over a week after not receiving a callback from Sofi regarding the problem.
Frequently Asked Questions
What is Complaint #5106809 about?
Complaint #5106809 was filed against Social Finance, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-13T12:00:00-05:00.
How did Social Finance, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Social Finance, INC.?
Yes, visit the Social Finance, INC. company profile at readthecomplaint.com/company/social-finance-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.