Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5106197
Complaint Overview
Complaint ID: 5106197
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Privacy issues
State: Georgia
ZIP Code: 30233
Date Received: 2022-01-13T12:00:00-05:00
Date Sent to Company: 2022-01-13T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 Kohl 's contacted my wife 's job trying to contact me. My wife is not listed on my account nor have I ever allowed Kohl 's to contact my wife 's job asking for me or her for that matter. She did ask the representative with Kohl 's to remove her work number from their database. But this situation opens up unnecessary conversation for my wife and her workplace that shouldn't have happen. I have no idea how they got her work number or even knew to pull her job up. I am only a month behind in payment- the new payment has rolled over to a new due date. I hope this is somehow addressed it's a major invasion of privacy. Thank you for your time. Also the number that contacted her job is : XXXX
Frequently Asked Questions
What is Complaint #5106197 about?
Complaint #5106197 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-01-13T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.