Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5105208
Complaint Overview
Complaint ID: 5105208
Company: Busey Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 61832
Date Received: 2022-01-12T12:00:00-05:00
Date Sent to Company: 2022-01-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Thursday, XX/XX/XXXX I became a XXXX XXXX on XXXX XXXX and resigned with them on XX/XX/XXXX. I signed up believing the jewelry was lead and nickel free. They sold all of the pieces and accessories under false " fraudulent '' claims. I bought into the company under FALSE PRETENSES. I have attached pictures to this claim. The first one is from the website. The other pictures are from a lab where they tested several pieces of XXXX XXXX. This lab has never heard of this company and has been in business since XXXX. XXXX XXXX XXXXXXXX joined this conversation XXXX XXXX XXXX, IL Customer Care Advisor Hello! Thank you for reaching out. My name is XXXX and I'll be happy to help you! XXXX, I apologize for the inconvenience you have experienced with XXXX XXXX. Please let us know if there is anything we can do. XXXX XXXX XXXX I was wanting to know what steps I need to take. I have documents to back my claim up on these charges. From them changing the website and the lab results showing there is lead and nickel in the jewelry. I have contacted the company on their XXXX program. This is their response consultants whose account has already been canceled, do not qualify to initiate a Buyback. XXXXXXXX XXXX Saturday, XX/XX/XXXX XXXX, if they are charges to your debit card, we can complete a merchant dispute. I do want to let you know our merchant disputes can take up to 120 days. With the merchant dispute there is a form that needs to be completed as well. ( edited ) XXXX XXXX XXXX Sunday, XX/XX/XXXX Yes, these were all done with my debit card. I will gladly fill out the merchant dispute. XXXX XXXX Monday, XX/XX/XXXX I reviewed your account and see the transactions go back to XX/XX/XXXX, we wouldn't be able to dispute all of the transactions. When I spoke to our cards team they said we can dispute the last 90 days however. XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #5105208 about?
Complaint #5105208 was filed against Busey Bank regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-12T12:00:00-05:00.
How did Busey Bank respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Busey Bank?
Yes, visit the Busey Bank company profile at readthecomplaint.com/company/busey-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.