Checking or savings account -- Managing an account -- Complaint #5101947
Complaint Overview
Complaint ID: 5101947
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 76227
Date Received: 2022-01-11T12:00:00-05:00
Date Sent to Company: 2022-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, Cashapp approved an unauthorized transaction from XXXX in the amount of {$170.00} which caused my account to be overdrawn 170.00. This is a pre-paid card and if the funds are not available in the account, the transactions do not get approved. I still do not know how the exception for the XXXX transaction was approved when the balance on the account was less than {$1.00}. I raised a complaint for an authorized transaction and this has taken more than 15 days to process and not only that Cashapp has failed to regulation E by not giving a temporary credit until the investigation is completed.
Frequently Asked Questions
What is Complaint #5101947 about?
Complaint #5101947 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-11T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.